You do not create when you want to recharge, it was created when you register for your first adsl line. What you need is your username and password. Username usually your telephone number at comone.co.zw
Username = (your landline number)@comone.co.zw
Password= your need to phone support if your forgot it at +263 4 794 794
Please note that if you forgot it, they will reset it, this will need to be updated as well on your adsl router otherwise you will be able to recharge but your router will fail authentication hence no internet.