Blackberry Desktop Software not detecting my phone

Question

Hi

I installed the bb desktop software and it was working fine, then it just started not detecting my phone or any bb phone. tried deleting the program and re-installing it and its not helping.

what else can i try or rather whats causing this?

Comments

Check whether the version is not a trial.

Answer 1

After uninstalling make sure u delete all program data, then try to re-install.

Comments

Hi. thanks for the response. i have done all that including deleting the program data but no luck. i even re-downloaded from the bb us site and its still the same thing. it was working last week and then it just stopped. tried uninstalling the other programs and softwares i added on my pc from the last time the program worked but no improvement

---

check if you Installer is up to date, also what is required is Microsoft Visual C++ 2005, make sure it is correctly installed. If all this is in check, uninstall the BDS, restart your PC and install under "run as admin"