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1.4k views
by new here (300 points)
Hi

I installed the bb desktop software and it was working fine, then it just started not detecting my phone or any bb phone. tried deleting the program and re-installing it and its not helping.

what else can i try or rather whats causing this?
by Guru (32.3k points)
Check whether the version is not a trial.

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1 Answer

0 votes
by Guru (32.3k points)
After uninstalling make sure u delete all program data, then try to re-install.
by new here (300 points)
Hi. thanks for the response. i have done all that including deleting the program data but no luck. i even re-downloaded from the bb us site and its still the same thing. it was working last week and then it just stopped. tried uninstalling the other programs and softwares i added on my pc from the last time the program worked but no improvement
by Regular (2.9k points)
check if you Installer is up to date, also what is required is Microsoft Visual C++ 2005, make sure it is correctly installed. If all this is in check, uninstall the BDS, restart your PC and install under "run as admin"
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