Question

What are the knowledge management systems used by a telecommunication organization and how they work?

Comments

you mean knowledge management like wiki's or staff training etc

knowledge management is a vague term

Answer 1

Knowledge is a broad word to use in this contest. Is this an assignment question?

Comments

Do you understand what knowledge management systems are, I doubt if you do else you would not have given such a response.  It is not an assignment question, you can take it as one if you prefer it that way.

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So you are asking what you know? Give us more then, ready to learn!!!

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With all due respect Macdonald you are not helping! Of course i have an understanding of Knowledge management ,however was seeking an indepth of understanding on the concept for i do appreciate that there is someone there who has a better know-how. instead you seem to be looking for something wrong on the question rather than contributing the answer that is if you have it.

Answer 2

"knowledge management" isnt a system per se its more of a philosophy or gradiose title for basically business analysts

business analysts look at the data your company has on stuff like its customers, calls they make, where etc, and use that to draw trends and other information from that data and can use that information to speculate on the next moves the company should make

its basically a processe of taking data thats unuseful in its raw form, processing it into information that is useful to the company and reporting on it

there are a variety of different methods and software used to do this, i cant think of any specific pieces of software - but your more likely to find the answer under the heading of Business Intelligence software than knowledge management systems which is what i am guessing you are referring to