How do I recall a transaction for ecocash money send to a wrong recipient, I have the transaction details

Question

I send ecocash to a recipient and now the receiver has forgotten their pin no, i need to resend to a different person

Answer 1

Call 114 / 0808 8888 and explain that you want to reverse the transaction due to error.  They will call the recipient to confirm that they are in agreement.  Once this is done the money will be returned to your account.  Note that you are going to be charged the fees regardless as this was your fault