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by new here (120 points)
hello.l am in desperate need of help.my samsung galaxy tab2 just got stolen about 3dys ago,and theres extremely useful and urget. material on it.l had previously activated avg antitheft.l heard even if the device gets flashed it still wrks.
(is this true)but l logged on to the account n it says there are no devices registered on it.but l just got an email to the account l used to set up my gmail account on the stolen device informing me of a certain device which signed in using a nokia device and an ip address is provided.now my question is.of what help are the ip address & imei number to me in tracking the culprit?your help will be very much appreciated ,thank you

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1 Answer

0 votes
by Regular (2.1k points)
Check whether the device can use the service.
If the [Settings] > [Security] > [Find My Mobile] menu appears on your device, you can use this service with the device.
Register a Samsung account on the device.
Register your Samsung account on the device you are using.
Select [Settings] > [Security] > [Find My Mobile] > [Remote controls] and login to your Samsung account or create a new account.
You can login to your Samsung account or create a new account through [Settings] > [Accounts] as well.

Set options on the device to enable use of the service.
Check the following settings to be able to run the function via remote controls.
Remote controls
You can only use the service if [Remote controls] is enabled in the device's [Settings] > [Security] > [Find My Mobile] > [Remote controls] menu.
Use wireless networks
Location search is more accurate if you have checked [Use wireless networks] in the [Settings] > [Security] > [Find My Mobile] > [Remote controls] menu on the device.
Reactivation lock
If the [Reactivation lock] option is enabled in the device's [Settings] > [Security] > [Find My Mobile] menu, other people cannot activate your device even after resetting it.
If this option is not present, the device is not supported.
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