Welcome. Get your technical questions answered and offer your help too!!!

Use EcoCash to buy NetOne & Telecel airtime online. Tap here
in Connectivity by

I have been trying to setup a cellular modem (Sierra Airlink GX450) to send emails via SMTP and a gmail account. The mobile network is Netone. I use the following settings

APN: internet.netone
smtp server: smtp.gmail.com
port: 587 (TLS)
username: [my gmail address]
password: [my password]

Similar settings have been used successfully on some other networks in other countries (Malawi, Zambia, UK). Whats more, the SIM card has access to the internet - when using the modem as a WiFi access point it is possible to browse the Web.

So my theory is that for some reason Netone does not play nice with smtp forwarding. I tried to call Netone support and they suggested to buy a Netone modem, but offered no suggestions for how to set up my existing modem or what the cause of the problems are. I have also tried using a yahoo mail account and smtp settings with no luck.

Has anyone had a similar problem in the past? Or knows something about why this is happening? Should we try a different network?

Many thanks for your help!

Use EcoCash to buy NetOne & Telecel airtime online. Tap here

Your answer

Your name to display (optional):
Privacy: Your email address will only be used for sending these notifications.
Anti-spam verification:
To avoid this verification in future, please log in or register.
Welcome to Techzim Answers,

You can ask questions and receive answers from the Zimbabwean internet community.

If you're not sure how to proceed from here just click here and ask