Airtime yet to be received by the intended recipient

Question

RTGS$1005.0 paid to TECHZIM PVT (83688) Merchant. Txn ID MP220420.0652.K85035. New wallet balance is RTGS$321.17.Dial *151*7*2*4# to check your limit

The above transaction has not reached the intended recipient since morning

Answer 1

Hi there!

Here are the ways you can reach Techzim Customer Support team daily between 7am and 11pm.
1. WhatsApp them on 0715 068 543. Be sure to send your EcoCash/OneMoney number as well as your meter number and the date of the transaction.
2. Email them on marketplace@techzim.co.zw. Always make sure you send them the transaction details, that is your EcoCash/OneMoney number and the phone number that you were buying for as well as the date of the transaction.

They will respond and let you know the status of your transaction.